Shipping policy

We aim to dispatch all orders within 24-48 hours between Monday - Friday. We dispatch all orders received before 2pm AEST (Monday – Friday) on the same business day*. 

*Please note: During peak periods (Sale or Public Holiday periods), same-day dispatch may not be applicable due to a high volume of orders received.

 AUSTRALIAN ORDERS

We are currently partnered with Australia Post for all orders within Australia. 

DISPATCHING YOUR ORDER

We use both Australia Post and DHL for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us at hello@islaboutique.com.au

Once your order has left our warehouse, it is in the hands of the courier.  Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. ISLA BOUTIQUE is not responsible for any damage caused to the parcel within the transit process.  

STOLEN PARCELS

It is the customers responsibility to nominate a safe and secure shipping address. ISLA BOUTIQUE is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address. 

AUSTRALIA POST TRACKING

To track your order, please visit: www.auspost.com.au/track/

DHL TRACKING 

To track your order, please visit: www.dhl.com/au-en/home/tracking

EXPECTED SHIPPING TIMES

Our express service delivery timeframes are based on your location to our warehouse in Brisbane. Metro cites across Australia can expect delivery within 1 business day, excluding Adelaide and Perth which can be 2-7 business days. Rural areas across Australia take anywhere between 3-7 business days.

INTERNATIONAL CUSTOMS & TAXES

It is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.

ISLA BOUTIQUE will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense.