Refund policy

RETURNS POLICY

For all Jewellery items, if you change your mind for any reason within 30 days of receiving your items, we offer a free exchange, a refund or a store gift card subject to the following conditions: The item must be returned in original condition: unworn and unused, with original packing. If the returned item does not meet these conditions, your item will be returned to you. Shipping costs are not refundable unless a faulty item.

PROCESSING TIME FOR RETURNS

After receiving your item back, please allow up to 3-5 business days for your return to be finalised. You will receive an email when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed.

EARRINGS

Due to sanitary reasons, we are unable to offer returns for earrings. 

FAULTY ITEM RETURNS

A one-month warranty is valid for all jewellery. If you believe your item has a fault, please contact our Customer Service team at hello@islaboutique.com.au with your order number and images of the fault. Our team will work to resolve this with priority. If the item has passed the period of one month since your purchase we do not offer a refund but we can still offer a repair for the cost of $9 for all jewellery.

REPAIRS

We offer jewellery repairs at any time for any item at the cost of $9 per repair *Repairs are subject to the kind of fault that occurred, we try our best but sometimes repairs are not possible however if the item is under warranty still a free exchange will be available for you.

ACCESSORIES RETURNS

We do not offer returns for hair clips due to sanitary reasons. Handbags have a policy return of 30 days, subject to the following conditions: The item must be returned in its original condition: unworn and unused, with original packing. If the returned item does not meet these conditions, your item will be returned to you.

SALE ITEM RETURNS

Sale items are not eligible for returns or exchanges 

PROMOTIONAL ITEM RETURNS

Full-priced items purchased with a promotional code are eligible for a refund or gift card.  


Return Procedure:

  • Request an exchange via email within 30 days of receiving your item
  • Provide proof of purchase with an invoice number or invoice name
  • It is the customer's responsibility to return the item to us and we suggest getting tracking details as we will not be responsible for lost items. 

Faulty Returns Procedure:

Please email Hello@islaboutique.com.au to organise a refund or exchange of faulty items. Please include the following information:

  • Order Number or Order Name proving when the item was purchased
  • A clear photograph of the fault
  • A written description of the fault