Returns

RETURNS POLICY

If you change your mind for any reason within 30 days of receiving your order, we offer refund or store gift cards subject to the following conditions:

JEWELLERY RETURN CONDITIONS

The item must be returned in original condition: unworn and unused, with original packing. If the returned item does not meet these conditions, your item will be returned to you.

PROCESSING TIME FOR RETURNS

You will receive an email notification from your courier when our team has received your return. After receiving this notification, please allow up to 3-5 business days for your return to be finalised. You will receive a second email when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed.

EXCHANGES 

Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance to our return conditions. 

EARRINGS

Due to sanitary reasons, we are unable to offer returns for earrings. 

SALE ITEM RETURNS

Sale items are only eligible for a gift card. 

FAULTY ITEM RETURNS

If you believe your item has a fault, please contact our Customer Service team at hello@islaboutique.com.au with your order number and images of the fault. Our team will work to resolve this with priority. 

PROMOTIONAL ITEM RETURNS

An full priced items purchased with a promotional code are eligible for a refund or gift card.  

INSTORE RETURNS

Online orders can be returned in our store.