We offer a 30 day return policy/warranty on full priced items only. We do not offer refunds.
Please note: we are unable to offer returns or exchanges on sale items.
Returns will only be accepted if the items are in their original packaging, and have not been opened or worn.
Proof of purchase or order number is also required. Returns will only be considered if your jewellery is purchased from www.islaboutique.com.au. We do not offer returns for items purchased from our stockists.
Return shipping costs, customs charges, gov taxes and duties for international orders are also not covered.
Please ensure that you look after your items:
Wearing jewellery in the ocean is absolutely fine but it is important to know that salt water and the ocean are corrosive and can be a harsh environment for your Isla jewellery. So, although your jewellery will not tarnish or turn your skin green, the gold plating can fade a lot faster in this environment becoming lighter and revealing the silver underneath. Don't worry though! Not for a long time.
The thing that you should be careful of it is harsh products in the shower. Tap water will rarely have affect or react with your jewellery. That being said, if you shower of take a bath and submerge your jewellery in harsher chemicals this can compromise the jewellery.
Swimming with Isla jewellery is not recommended as you will be coming into contact with water that has chemicals like chlorine that will interact with you jewellery more dramatically than fresh water and soap.
Hand Sani and Jewellery are simply not good friends, please avoid your jewellery to have contact with it specially your rings.